DCI Technologies Inc. Return Policy
DCI values its relationship with you and offers you the option to return most products you purchase directly from DCI. You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling and the applicable return administrative fee, as set out below.
RETURN PERIODS
Unopened Hardware and Accessories – 14 Days
Except as provided under Exceptions below, hardware, accessories, peripherals, and parts that are unopened and still in their original sealed packaging may be returned within 14 days of the date on the packing slip or invoice for a credit or refund of the purchase price paid, less shipping and handling and the return administrative fee.
Defective Products – 21 Days
Products that are defective on arrival may be returned for a refund or exchange within 21 days of receipt. After 21 days, defective products are handled under the manufacturer’s standard warranty, and DCI will assist with warranty claims through its RMA process.
FEES
Unless the product is defective or the return is a direct result of a DCI error:
The refund or credit does not include the original shipping and handling charges shown on your packing slip or invoice.
You are responsible for any damage incurred during the return shipment.
The refund or credit is subject to a fifteen percent (15%) return administrative fee on the purchase price paid, plus any applicable sales tax, unless otherwise prohibited by law.
For partial returns, your credit may be less than the invoice or individual component price because of bundled or promotional pricing, or any unadvertised discounts or concessions.
PROCEDURE
Before returning a product, you must contact DCI Customer Service and obtain a Return Material Authorization (RMA) number before the end of the applicable return period. DCI will not accept returns without an RMA number. Any product returned without prior authorization is an unauthorized return: no credit will be issued, and DCI will not ship the product back to you.
Within 5 days of the date the RMA number is issued, you must ship the product to DCI as follows:
Return all products for which you received an RMA number.
Return products in their original packaging, in as-new condition, with all documentation, power supplies, cables, antennas, and other items included in the original shipment.
Prepay the return shipment using the courier of your choice. Collect shipments will not be accepted.
Send DCI the courier tracking number once the product has shipped.
Before returning a product, remove all confidential, proprietary, and personal information, including device configurations, as well as removable media such as SD cards and SIM cards. DCI is not responsible for any confidential, proprietary, or personal information, lost or corrupted data, or damaged or lost removable media or SIMs included with a return.
REFUNDS AND CREDITS
Once your authorized return is received and inspected, DCI will issue a credit or refund within 10 business days. The refund is the purchase price paid, less the original shipping and handling and any applicable return administrative fee, in accordance with this policy.
EXCEPTIONS
This policy does not apply to:
Custom-built or made-to-order products, such as RF cables and Yagi antennas
Labour and services
Software, licences, and subscriptions, including Peplink PrimeCare, InControl, and FusionHub licences, which are non-returnable and non-refundable under all circumstances
CUSTOMERS WITH WRITTEN AGREEMENTS
If your organization purchased products under a separate written agreement with DCI, that agreement may contain return terms that differ from this policy, and those terms will apply.
REQUEST AN RMA
Submit an RMA via DCI’s Support Portal or Submit an RMA request by email