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NOTE: We do not transmit Credit Card Information over the Internet, therefore clicking on the "Proceed with Order" button will take you to a summary confirmation page .  You can then print the summary page on Your Company Letterhead, fill in your credit card information by hand, Sign it and FAX to us at 403 720 4885

 

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Triangle Research International Pte Ltd of Singapore ("TRi) and the Buyer agree to the following terms and conditions of Sale and Purchase:

 

1.     The Programmable Controllers is guaranteed against defects in materials or workmanship for a period of one year from the date of registered purchase. Any unit which is found to be defective will, at the discretion of Triangle Research, be repaired or replaced.

 

2.     TRi will not be responsible for the repair or replacement of any unit damaged by user modification, negligence, abuse and mishandling, or improper installation.

 

3.     TRi is not responsible to the buyer nor is DCI Technologies Inc. responsible to the Buyer for any loss or claim of special or consequential damages arising from the use of the product.  The product must NOT be used in applications where failure of the product could lead to physical harm or loss of human life.  Buyer is responsible to conduct their own test to meet the safety regulation of the respective industry.

 

4.     Products distributed, but not manufactured by TRi or DCI Technologies Inc., carry the full original manufacturers warranty. Such products include, but are not limited to: power supplies, sensors, I/O modules, and battery backed RAM.

 

5.     TRi and DCI Technologies Inc. reserves the right to alter any feature or specification at any time.

 

NOTES TO BUYER:  If you disagree with any of the above terms or conditions do not proceed with the order.

 

Click here to read the product warranty and liability document before proceeding

Policies and Procedures

GENERAL

All orders must be accompanied by a signed order form printed on your company letterhead.  In addition a signed "Hardware Purchase Agreement" must be completed before the product will ship.

CREDIT CARD ORDERS

DCI Technologies Inc. accepts VISA & MasterCard as payment.  Your credit card will not be charged until the order is ready to be shipped.  All credit card orders require a signed order form either mailed or Faxed to us.  All orders will be confirmed and will ship after the credit card has been authorized.  If authorization is refused for any reason, we reserve the right to cancel the order and you will be notified by e-mail.

CHEQUES

All cheques must be payable in Canadian or USA funds. We reserve the right to hold any order being paid by cheque until the cheque clears the bank.  Once we have had several transactions with you, we will ship your orders immediately, and clear the cheque later.  Until such time, please send a money order, or use your VISA /MC card to ensure the fastest service.  Customers whose cheque is returned because of " Non Sufficient Funds " (NSF) will be charged $25.00 for handling, in addition to the original amount of the cheque.  Businesses cheques are subject to the same policies.

PURCHASE ORDERS and ACCOUNTS

Upon request, we will establish 30-day accounts with companies who make regular purchases, subject to credit approval.  Term accounts are intended to simplify the order process for our regular customers; credit will not be extended to first-time or infrequent customers.

All merchandise is the property of DCI Technologies Inc. until such time that payment in full, including any financing charges, has been received. Our terms on Purchase Orders are NET 30, FOB Calgary.  A financing charge of 2% monthly (24% annual rate) will be applied to all overdue balances.  We require that a we receive a copy of the P.O. prior to shipment.  If you have special conditions associated with purchase orders that are printed on the reverse of your P.O., be sure to fax both sides.

Orders purchased on account will be shipped with insurance for the full value of the shipment unless we have previously arranged otherwise.  Please contact us for details.

U.S. AND INTERNATIONAL ORDERS

DCI Technologies Inc. ships to anywhere in the world.  In order that we may ship your order without delay, please send payment in the form of an International Money Order in Canadian funds, or use your MasterCard or VISA.  International orders are normally shipped via UPS or DHL who may charge you an additional brokerage fee that is not included in our shipping charge unless specifically mentioned.

SHIPPING Via COURIER

All of our products are shipped via courier services (Purolator, Fed-EX, UPS, DHL) have minimal indemnity (insurance) included with the shipping price.  We recommend that you purchase additional insurance to cover the full value of the order. YOU MUST INFORM US AT THE TIME YOU PLACE YOUR ORDER IF YOU WISH ADDITIONAL INSURANCE.  If you do not specifically request it, your order will ship with the default insurance ONLY. If the package is lost or damaged, you will be responsible for any loss over the carriers minimum coverage.  DCI Technologies Inc. does not profit from insurance or shipping charges.

RETURNS

You may return merchandise within 14 days of receipt for whatever reason (excluding items marked Final Sale). All goods must be in new and unused condition and be in its original packaging.  Beyond the 14 day period, there is a 20% restocking fee for returned goods.  To make a return, please contact DCI Technologies Inc. to obtain an RMA (Return Merchandise Authorization) number.  All returned goods must have an RMA number to get a refund.  Return shipping must be prepaid by the customer.  We strongly recommend that you insure the shipment -we cannot be held liable for returns that are lost in transit.  You will be refunded using the same means as were used to make the original payment (i.e. Cheque, VISA etc.).  Money Orders will be refunded by cheque.

DEFECTIVE MERCHANDISE

If you receive a product that appears undamaged but does not function as expected then: